UOKiK issued a decision concerning Digital Telecommunications. Its representatives claimed to represent the current operator, misleading the customer. The penalty imposed is almost half a million zlotys.
More than 300 complaints have been received by the Office of Competition and Consumer Protection regarding the operation of Telekomunikacja Cyfrowa Sp. z oo in Warsaw. It is a telecommunication service provider that provides telephone services on a fixed line. Complaints related to impersonation of the existing consumer telecommunications service provider.The Office initiated proceedings against Digital Telecommunications, and also warned against its practices. Analysis of complaints, notices and other signals has confirmed that Digital Telecommunications is misleading consumers as to their identity, the subject matter offered to consumers and their financial conditions. Digital Telephony representatives call consumers who have landlines, claiming to be the "operator" of the consumer, or suggest they are acting on behalf of such a business. In fact, after signing the documents delivered by the courier the consumer includes a new contract with the Digital Telecommunications . Moreover, couriers often insist that consumers sign documents as quickly as possible, without reading. The President of UOKiK stated that Digital Telecommunications is misleading consumers because its representatives:
- impersonate the current "operator" of the consumer.
- They provide consumers with a visit to their place of residence that the documents they provide for signature are a change of contract terms from the current "operator".
- They are proposing to lower their phone rates without announcing that lower rates are valid for only two months, not the entire contract period.
The penalty imposed on Digital Telecommunications for violating the collective interests of consumers amounted to nearly 500 thousand. PLN (499 225 zł). The Office ordered Digital Telecommunications to cease using illegal activities. The decision is not final and appeals to the Court of Competition and Consumer Protection. Source: UOKiK .