No further boost phone card means that are lost unused funds. Is the four major telecom operators violated the law? They show that the proceedings initiated by the President of the Office of Competition and Consumer Protection.
President of the Office of Competition and Consumer Protection initiated proceedings against the four biggest telecom operators Orange Poland, P4, Polkomtel, and T-Mobile Poland. raises doubts of the President of the OCCP is that the operators after the validity of the account, do not return unused funds to consumers. For example, if the consumer recharged account for the amount of 25 zł, you can make calls for 25 days. If you do not redeem recharging, the unused funds expire the next day after the period in which he could make a call. This can hinder consumers to exercise their right to change service provider. The more that the market for prepaid services (prepaid) are characteristic of the dynamic changes of introducing more and more operators are new promotions to consumers who are not bound by the contract term subscription.
Money from unused top-ups do not return back to the subscriber portfolio. As a result of this practice may, for example. Hinder consumers to change providers of telecommunications services. With the fear of losing unused funds, the subscriber may choose not to take advantage of a better offer competitor.
– Marek Niechciał, President of the Office of Competition and Consumer Protection Measures operators doubt the more so in countries such as Germany, Austria, Hungary, Croatia, Spain, the return of unused funds is a common practice. proceedings against the entrepreneur may result in a decision prohibiting the practice infringes the rights of weaker market participants and impose fines of up to 10% of the turnover in the year preceding the year of imposing the penalty. In the published decisions of the President of the Office may also specify measures to remove the lasting effects of the unlawful practice of a trader. Source: press release